Need help?

providerConnect Inquiries

If you have any questions about registering for providerConnect, signing into your Secure Services online account, or activating your account with a registration key, please contact providerConnect at 1-844-553-2522 or by email at support@providerconnect.ca

Carrier/Adjudicator/Third Party Payor Inquiries

If you have questions regarding a plan member’s claim or claim payment, please contact the Carrier/Adjudicator/Third Party Payor directly.

Customer Service
1-888-711-1119
Monday through Friday
8:30 a.m. – 8:30 p.m. EST

OR

Contact GSC by email

Customer Service
1-800-267-0215
Monday through Friday
8:00 a.m. – 8:00 p.m. EST

OR

Contact Empire Life by email

For any questions regarding
the plan member’s files,
please refer them to the
CCQ customer service department.

Customer Service
1-855-264-2174
Monday through Friday
8:30 a.m. – 8:30 p.m. EST

OR

Contact RBC Insurance by email

Customer Service
1-800-463-6262
Monday through Friday
8:00 a.m. – 8:00 p.m. EST

OR

Contact SSQ by email