Need help?

providerConnect Inquiries

If you have any questions about registering for providerConnect, signing into your Secure Services online account, or activating your account with a registration key, please contact providerConnect at 1-844-553-2522 or by email at support@providerconnect.ca

Carrier/Adjudicator/Third Party Payor Inquiries

If you have questions regarding a plan member’s claim or claim payment, please contact the Carrier/Adjudicator/Third Party Payor directly.

Customer Service

1-888-711-1119
Monday through Friday
8:30 a.m. – 8:30 p.m. EST

OR

Contact GreenShield Insurance by email

Customer Service

1-800-957-9777
Monday through Friday
8:00 a.m. - 8:00 p.m. EST

Customer Service for
Public Service Dental Care Plan &
Pensioners' Dental Services Plan
1-855-415-4414
Monday through Friday
8:00 a.m. to 5:00 p.m. your local time, within Canada

OR

Contact Canada Life

Customer Service

1-800-267-0215
Monday through Friday
8:00 a.m. – 8:00 p.m. EST

OR

Contact Empire Life by email

For any questions regarding
the plan member’s files,
please refer them to the
CCQ customer service department.

Customer Service

1-855-264-2174
Monday through Friday
8:30 a.m. – 8:30 p.m. EST

OR

Contact RBC Insurance by email

Customer Service

1-800-463-6262
Monday through Friday
8:00 a.m. – 8:00 p.m. EST

OR

Contact SSQ by email