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providerConnect Inquiries

If you have any questions about registering for providerConnect, signing into your Secure Services online account, or activating your account with a registration key, please contact providerConnect at 1-844-553-2522 or by email at support@providerconnect.ca


Carrier/Adjudicator/Third Party Payor Inquiries

If you have questions regarding a plan member’s claim or claim payment, please contact the Carrier/Adjudicator/Third Party Payor directly by calling Customer Service or by sending an email.


Green Shield Canada
Customer Service
1-888-711-1119
Monday through Friday
8:30 a.m. – 8:30 p.m. EST

OR

Contact GSC by email
SSQ Insurance
Customer Service
1-800-463-6262
Monday through Friday
8:00 a.m. – 8:00 p.m. EST

OR

Contact SSQ by email
RBC Insurance (Dental Benefits)
Customer Service
1-855-264-2174
Monday through Friday
8:30 a.m. – 8:30 p.m. EST

OR

Contact RBC Insurance by email
Empire Life
Customer Service
1-800-267-0215
Monday through Friday
8:00 a.m. – 8:00 p.m. EST

OR

Contact Empire Life by email
MÉDIC Construction (Green Shield Canada)
For any questions regarding
the plan member’s files,
please refer them to the
CCQ customer service department.




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