Security

The rapid expansion of electronic communication has revolutionized the way providerConnect™ Participating Carriers/Adjudicators/Third Party Payors work and provide services to you. Information security is fundamental to the way providerConnect™ Participating Carriers/Adjudicators/Third Party Payors do business and is the responsibility of every employee. providerConnect™ Participating Carriers/Adjudicators/Third Party Payors and the providerConnect™ Website follow rigorous security procedures and use state of the art technologies to protect your information and transactions against unauthorized access, disclosure, alteration and misuse.

The providerConnect™ Website designs Information Security to protect the information, the information systems and communications that deliver the information from harm resulting from failures of confidentiality, integrity, and availability. The following are key principles considered in our security processes:

  • Accountability: Everyone who accesses information systems is responsible for protecting them, and will be held accountable for the use of these systems
  • Awareness: Everyone who accesses information system must be aware of the risks and security initiatives.
  • Multidisciplinary: Security must be addressed taking into consideration both technological and non-technological issues.
  • Integration: Security must be co-ordinated and integrated.
  • Reassessment: Security must be reassessed periodically.
  • Timeliness: Security procedures must provide for monitoring and timely response.
  • Societal Factors: Ethics must be promoted by respecting the rights and interests of others.

While the providerConnect™ Website tries ensure security and confidentiality, there are steps you can take as well to enhance your security when using the Internet and when conducting business online.

Security in the Network

Encryption

Many Internet sites are secured through encryption. Encryption encodes the information that flows between your computer and our computer systems protecting it from unauthorized interception, viewing and alteration. You can recognize when you are using a secure web site using Internet Explorer as a picture of a lock will appear at the bottom of the browser page.

The transmission of web pages that maintain and display your personal information is secured through encryption. In addition, personal information forwarded to the providerConnect™ Website through these web pages is also secure.

Log-on IDs and Passwords

Log-on IDs and passwords are used by computer systems and websites to verify your identity. A log-on ID and password allow you to access services and information specific for your private use. Anyone who can access your log-on ID and password can also access your information.

Your log-on ID and password will not be saved and must be re-entered each time you log-on to a secured online service page.

Tips for Creating Unique Passwords

  • Never share your passwords with others, including family members.
  • Always use passwords that are difficult for others to guess. For example, don't use passwords like your name, the names of family members, your address, or any other information that might be found in your purse or wallet if lost or stolen.
  • Avoid use of short passwords as these are easier for others to guess. The longer the password, the more difficult you make it for others.
  • Avoid using the same password for multiple applications or Internet services wherever possible. This is particularly important for any Internet application where access to your private or financial information is enabled.
  • Change your passwords frequently.

Cookies

Cookies are used to maintain security during a session, ensuring that each session is unique and authorized between you and the web based systems.

This web site (the “Website”) does NOT use cookies for the following purposes:

  • Cookies are not used to follow the surfing behavior of visitors once they leave the Website. Additionally, tracking information that may be gathered during a visit to the Website will not be used for promotional purposes.
  • For added security, cookies are not used to remember usernames and passwords. You will be required to provide this information each time you log-on to a secured online service page.
  • The web application does not associate any of the information collected via cookies with your personal or financial information.

Email comments, questions or responses

When you send the providerConnect™ Website an email or ask the providerConnect™ Website to respond to you by email, the providerConnect™ Website learns your exact email address and any information you have included in the email. The providerConnect™ Website uses your email address to acknowledge your comments and / or reply to your questions, and will retain your communication and the resulting reply as required under appropriate legal, regulatory and business practices. The providerConnect™ Website will never send you an email asking for passwords and will not make your email address available to anyone else.

Email sent or received over the Internet may not be secure and it is recommend that you use caution when forwarding email messages to the providerConnect™ Website.